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Keeping a track of your assets can be a time consuming exercise. Let Zenith's alerting system keep you up to speed of your health and safety responsibilities for the likes of:-
Zenith's daily Triage system is designed to ensure your staff are cared for in the most effective and efficient way at the same time ensuring they live up to their responsibilities. The system help's the right person deals with the needy and maintains a record until it is dealt with making sure that your business is moving forward together with your staff. You can move on in the knowledge that minutia is being dealt with but at the same time satisfying compliance. |
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Do you know what is happening or more importantly not happening on a day to day basis?
You pay your staff to deliver tasks and empower them to take responsibility. How frustrating can it be that relatively simple tasks do not get addressed at the right time and snowball out of all proportion? Via the alerts board you have your finger on the pulse of what your staff should be delivering. This internal communication technique will ensure tasks will be dealt with an not disappear into ‘blackholes’. Seek out the red tape within your organisation and make things happen. Knowing who is doing what and when is another of your key drivers to success and ensures you motivate your staff to deliver aqppropiate results. Set your time parameters but be confident that all your assets are maintained and serviced in a timely and efficient manner. Be proactive with staff training and refreshers. |
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If your business burned down would you know how to sustain your profits?
Your customers do not really want to hear that you cannot fulfil their needs or meet your contractual obligations. Service, service, service are three keys to your success. Fail to deliver and your business will suffer. Available as an on cost option you can have online access to your resolution plan in the event of a disaster or surge in business that affects your ability to continue to meet your customer’s requirements. Many local government or corporate bodies nowadays insist that their customers have the foresight to know what they will do to maintain a normal level of service. Do you? The plan is user friendly and can be maintained by you without recourse to the programmers adding flexibility to changes within your organisation. |
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Case Management System
The synergies of key features already described is unique to the major benefits of Zenith. By way of a summary:-
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Do you need an instant time shot of the service delivery of your organisation?
Set as the default screen, the dashboard delivers an instant overview of how your organization is performing and pictorially demonstrates through a Red, Amber, Green system your service conformance, or otherwise. The data is captured from your Principal's bespoke service delivery requirements allowing you to ensure compliance across the board for all you portfolio of business minimising the administration burdens that individual requirements can bring. The data is refreshed every two minutes to help capture prospective shortcomings before it becomes a service failure. The business alerts (see Assets and HR modules) are also presented on this screen to help keep your finger on the pulse of meeting your customers expectations of you. Similarly customer complaints are depicted in a graphical manner generated automatically from the case management system or on-line customer portal. This visual control is supplemented by time lines enabling you to see how long task have been outside their required criteria, each time line consists of a hyperlink which will take you straight to the case file in question. |
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Consistency is another key to your business success.
The mail merge of key data fields from your library of standard documents saves significant time and cost of your administration team as well as ensuring data accuracy. Yes you will need to make the effort to create your own library but the costs savings are huge. Additional benefits include the ability to forward these created documents via e-mail at the click of just a few buttons. The registering of your own library will also ensure that your documents are presented in a consistent and professional corporate manner. Your ambitions of an ISO accreditation are helped by a consistent and documented approach. |
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Zenith's financial module helps manage your finances effectively and efficiently:-
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Staff can login to view online the selected parts of their personnel file that you decide, such as training records.
Take efficient charge of holiday planning for all staff and ensure they are not booked for tasks if they are absent. Monitor and register absenteeism and produce MI reports Log disciplinary issues when they occur and ensure a real-time audit trail given the records cannot be back dated. Maintain:-
This module ensures you care effectively and efficiently for your staff; after all they are your most important assets. |
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Do you want to be transparent in all that you deliver?
Real-time reports are at your fingertips or you can even let your Principals on-line to view your performance.
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Without exception the greatest cause of complaints in any sector is due to the lack of or poor communication to those who need to be kept informed. Complaints cause unnecessary costs to your business and can leave the wrong impression.
Having costed works and received approval from your Principal. How do you engage to ensure you meet their expectations and communicate effectively? Deploy your resources (including sub-contracted service, if appropriate) efficiently and in a timeline that fulfils the needs of all parties. You can select tasks from the approved scope of works and allocate resources that will optimise your workflow without ‘dumbing down’ the roles of key staff which can often lead to de-motivation. Linked to the HR module never again will you mix up who is available to deliver tasks for your customer who can view the agreed plan on-line. Flex the plan if required by massaging the resource requirements and make it clear who is going to do what and when and how. |
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Our road map leads to other intelligence systems notably to complete the need to retain all evidence into a single case file.
We are able to capture and post telephone recordings to specific case files in an array of methods subject to system compatibilities. This enhancement is an excellent tool for securing accuracy of information and audit purposes as well as staff training. |
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Having developed an application to exceed the benefits of vehicle tracking it is with the aid of Smart Phones that i-cast technologies (www.I-castuk.com) have made possible the tracking of employees.
The dual benefit of health and safety conformance and you knowing where your most important asset is at any time secures comfort and confidence. Health and safety regulations for lone workers and those working in confined spaces is critical and alerts from within the application ensure you meet your legal responsibilities. |
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Competency at all levels needs to be demonstrated, monitored, re-freshed and accurate.
Allow your staff to engage with their records. Make sure that you keep control of training requirements and meeting compliance as legislation changes and adapts your business environment. Ensure that you develop your staff to the full extent of their degree of competence. Zenith will help you log attendance or non-attendance as well as capturing any slippage. Modules can be programmed and rotated in a consistent and accurate method allowing you to present staff records instantly in a consistent professional format. |
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Capture efficiently and secure upload your video into a case management file?
Video conferencing on-site is also a possibility. All supplementary recordings are also secured chronologically and retained for evidence or comparison. Leading development via I-cast technologies (www.I-castuk.com) has placed at the forefront of video conferencing software agilities in an array of formats with digital algorithm compressions to minimise file size. |
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Interaction for all partners to a case is a key driver for openness
‘Live’ on site interaction into Zenith is a key component to drive efficiencies, accuracy and transparency be it from your field force, customers, suppliers, or Principals. Saving on the re-keying of data adds huge cost benefits and consistency to your business. Aided by products available from i-cast technologies (www.i-castuk.com) what once was the future dream of live interaction into a single repository is here. Field force can capture data on site and instantly complete any pre-formatted desired documentation and e-mail it in a professional format from within the Zenith application instantly to your customer or Principal. Do your customers desire to communicate with you 24/7? They have the ability from system generated unique personal identity numbers (PIN) to deposit messages, raise queries or complain if they must. Each is recognised by the system and alerts you to ensure you prioritise your responses. |
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